Refund Policy

Effective Date: June 1st 2025
Last Updated: June 7th 2025

At HXHM Enterprise LLC, we are committed to offering spiritually inspired, artistically crafted products and experiences. Due to the nature of our merchandise and digital offerings, we maintain the following refund and return policies.

1. Physical Merchandise (Apparel & Print Products)

All merchandise items—including clothing, accessories, and print books—are made to order through third-party partners such as Printify, Printful, and Lulu. Because each product is custom-printed upon request, we do not accept returns or exchanges.

Defective or Damaged Items

If your item arrives damaged or misprinted, please contact us within 7 days of delivery at contact@hxhmusic.com with:

  • A description of the issue

  • A clear photo of the item

  • Your order number

We will work with our print partner to offer a free replacement if the issue is due to production error.

2. Digital Products (PDFs, Courses, Downloads)

Due to the non-returnable nature of digital goods—including eBooks, guided journals, sacred listening guides, and downloadable content—all sales are final once the product has been delivered.

3. Online Courses (Teachable Platform)

Enrollment in our online mini-courses and paid educational series is non-refundable. If you experience technical issues accessing your course or materials, please reach out for support. We want to ensure your learning experience is smooth and sacred.

4. Subscriptions & Communities

Subscriptions to our Skool mentorship community or ConvertKit email sequences are governed by their respective platforms. Please manage cancellations through your account settings on those platforms or contact us for support.

5. Chargebacks

If you believe a transaction was made in error, please contact us before initiating a chargeback. We are happy to investigate and resolve issues directly whenever possible.

Contact Us

If you have any questions about your order, refunds, or product satisfaction, you can reach us at:
HXHM Enterprise LLC
1050 East Flamingo Road, Suite 107 #1716
Las Vegas, NV 89119
Email: contact@hxhmusic.com